Patient Access Specialist | Neuro Surgery

Oregon Health & Science University; Portland (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Oregon Health & Science University is seeking a Patient Access Services (PAS) Specialist in the Department of Neurological Surgery. The role supports both administrative and clinical functions, gathering patient information, screening for financial eligibility, confirming insurance coverage, obtaining authorizations, and scheduling appointments and tests in an ambulatory setting.

The position involves front desk responsibilities, handling calls, processing referrals, and triaging patient care

Qualifications

• Six months of work experience in a medical office setting, or one year in a high volume direct public contact position.
• Formal OHSU Administrative Internship can substitute for one year of experience.
• Basic computer keyboarding skills including typing 30-45 wpm.

Responsibilities

• Provide high quality customer service to patients, referring providers, insurance carriers, and internal staff; meet service standards.
• Front desk duties: greet patients, verify appointments, inspect insurance cards, collect payments, and schedule follow-ups.
• Arrange care: schedule new patient appointments, obtain records, create medical records, and assist with special needs.
• Enrollment & authorization: verify demographics, insurance, financial status, obtain necessary authorizations, enter data accurately.
• Integrated care: coordinate referrals, obtain authorizations, and guide patients to appropriate providers.
• Telecommunications: triage and document telephone requests and urgent health concerns.
• Training and competency: complete PAS training and maintain core competencies.
• Other tasks: attend department meetings, support process improvements, and onboarding.

Skills

Typing 30-45 wpm

Education

High school diploma

Tools

MS Office

EPIC/EMR systems

Job description

Oregon Health & Science University is seeking a Patient Access Services (PAS) Specialist in the Department of Neurological Surgery. The role supports both administrative and clinical functions, gathering patient information, screening for financial eligibility, confirming insurance coverage, obtaining authorizations, and scheduling appointments and tests in an ambulatory setting.

The position involves front desk responsibilities, handling calls, processing referrals, and triaging patient care