Patient Access Specialist- Cardiology

Inova; Falls Church (VA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement plan with 5% match

Tuition and student loan assistance

Mental health support for team members

Paid time off and parental leave

Job summary

Inova Fairfax - Cardiology is seeking a dedicated Patient Access Specialist to join the Work Que Team. This full-time day shift runs Monday through Friday, 8:00am-4:30pm, and focuses on guiding patients through registration to intake across several workflows.

The role involves coordinating scheduling, insurance checks, financial counseling, referrals, and ensuring accurate documentation in multiple systems while maintaining HIPAA compliance and patient advocacy.

Qualifications

• High School Diploma or GED
• 1 year of patient access experience
• Experience with Epic (preferred)
• Work Que experience preferred

Responsibilities

• Manage patient flow through registration, scheduling, and intake processes via work queues.
• Verify authorizations, document indexing, and ensure accurate patient records.
• Coordinate scheduling, financial counseling, and referrals with multiple departments.
• Ensure HIPAA, OSHA and related regulations compliance.
• Educate patients on kiosks and communicate effectively with care teams.
• Support transport coordination and release of information as needed.

Skills

Patient access experience

Education

High School Diploma or GED

Tools

Epic

Work Que experience

Job description

Inova Fairfax - Cardiology looking for a dedicated Patient Access Specialist to join our team. This position will be part of the Work Que Team. This role will be full-time day shift: Monday- Friday, 8:00am-4:30pm.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offering paid time off and paid parental leave.

Patient Access Specialist Job Responsibilities:

• managing the flow of patients through registration, scheduling, and intake processes via various work ques
• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications:

• Education:High School Diploma or GED
• Experience: 1 year of patient access experience

Preferred Qualifications:

• 1 year plus patient access experience
• experience with Epic
• Work Que Experience

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.