Patient Access Specialist- Cardiology

Inova Health; Falls Church (VA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan with 5% match

Tuition and student loan assistance

Mental health support

Job summary

Inova Fairfax is seeking a dedicated Patient Access Specialist to join the Work Que Team. This full-time day shift role (Mon-Fri, 8:00am-4:30pm) supports registration, scheduling, intake, and patient advocacy across multiple departments.

You will resolve complex cases, verify authorizations, and coordinate with financial counseling to assist patients with coverage and payments. Inova offers comprehensive benefits and a supportive work environment.

Qualifications

• High School Diploma or GED required.
• 1 year of patient access experience required.

Responsibilities

• Manage patient flow through registration, scheduling, and intake processes.
• Handle patient inquiries with care and document interactions.
• Coordinate with departments to ensure accurate documentation and approvals.
• Provide financial counseling and verify insurance coverage when needed.
• Ensure HIPAA and other regulations are followed at all times.

Skills

Patient access

Customer service

Education

High School Diploma or GED

Tools

Epic

Work Que

Job description

Inova Fairfax - Cardiology looking for a dedicated Patient Access Specialist to join our team. This position will be part of the Work Que Team. This role will be full-time day shift: Monday- Friday, 8:00am-4:30pm.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Patient Access Specialist Job Responsibilities

• managing the flow of patients through registration, scheduling, and intake processes via various work ques
• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Utilization Review Coordination: Provides documentation to utilization review (UR) teams.
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Minimum Qualifications

• Education: High School Diploma or GED
• Experience : 1 year of patient access experience

Preferred Qualifications

• 1 year plus patient access experience
• experience with Epic
• Work Que Experience