Patient Access Specialist Oncology

Inova Health; Leesburg (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) match

Education assistance

Mental health support

Job summary

Inova Schar Cancer Center - Loudoun in Leesburg, VA is seeking a dedicated Patient Access Specialist to join the team. This full-time position runs Monday-Friday, 8:00am-5:00pm and focuses on patient intake, scheduling, and verification tasks.

As part of Inova Health System, you will provide financial counseling, verify insurances, and coordinate with departments to ensure smooth patient experiences while upholding Service Excellence standards.

Qualifications

• Education requirement: High School or GED.
• Experience: 1 year of patient access experience.

Responsibilities

• Admits patients, schedules appointments and validates documents.
• Verifies insurance coverage and assists with financial counseling.
• Manages patient records across multiple systems.
• Coordinates with departments to resolve inquiries.
• Supports release of information and chart coordination.

Education

High School or GED

Job description

Inova Schar Cancer Center - Loudoun is looking for a dedicated Patient Access Specialist to join the team. This position is full-time, Monday-Friday, office hours 8:00am-5:00pm. As a Patient Access Specialist, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support : offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Specialist Job Responsibilities:

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Utilization Review Coordination: Provides documentation to utilization review (UR) teams.
• Can include other duties as assigned.

Minimum Qualifications:

• Education: High School or GED
• Experience: 1 year of patient access experience