Medical Office Associate (4961.9)

SIU Medicine; Springfield (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

SIU Medicine seeks an experienced receptionist to support outpatient clinics and call centers. You will handle patient check-ins, scheduling, and general clerical tasks, ensuring accurate data entry and smooth communication with patients and healthcare staff.

Qualifications include a high school diploma and about one year of health-care related experience. Strong customer service and organizational skills are essential for this role.

Qualifications

• High school diploma or equivalent.
• One year of related experience or equivalent in a medical/health care setting.
• Ability to interview patients, schedule appointments and maintain records.

Responsibilities

• Perform reception and call center duties, including scheduling patient appointments.
• Interview patients to collect demographic information and orient them to services and policies.
• Review, look-up, update and maintain medical records as required.
• Perform billing and cashiering duties.
• Operate data entry equipment and related office tools.
• Maintain professional relations with patients and their families regarding nonmedical services.

Skills

Customer service

Phone etiquette

Record keeping

Data entry

Interpersonal skills

Education

High school diploma or equivalent

Job description

Description

Individuals in this position are typically experienced receptionists working within Patient Access departments, where they support outpatient clinics or call centers by performing a variety of essential clerical and administrative duties.

Current Vacancies

• Family and Community Medicine Clinic
• Cancer Institute Clinic-SMS
• Internal Medicine Clinic
• Surgery Clinic
• SIU HealthCare Patient Business Services/Neurology
• HealthCare Core - SMS
• OBGYN

Employment eligibility will be verified in accordance with applicable state and federal laws

Examples of Duties

Employees typically:

1. perform reception/call center duties, including scheduling of patient appointments
2. interview patients to obtain demographic information and orient them to the services, policies, and/or procedures of the facility
3. review, look-up, update, and maintain medical records as required
4. perform billing and cashiering duties
5. operate data entry equipment and other auxiliary equipment
6. establish and maintain effective public relations with patients and their families in regards to nonmedical services provided by the clinic.

Qualifications

1)High school graduate or equivalent;AND

2) Any one, or any combination, that totals 1 year from the following:

• a. work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
• b. work experience in a health care facility such as a doctor's, dentist's or hospital's office; which involved record keeping; working with the public, direct patient contact, answering telephones and working with medical terminology; or
• c. graduate of an accredited medical secretarial or paramedical program (such as nursing assistant, medical assistant or medical secretary)

Supplemental Information

If you require assistance, please contact the Office of Human Resources at [e-mail] or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the "Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an affirmative action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.