Patient Access Specialist: Intake, Registration & Insurance

Tanner Health; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Tanner Health seeks a patient intake professional to support pre-registration, registration, insurance verification, and precertification processes. The role includes document completion and POS collection across multiple locations within the facility or system.

Candidates should have strong public relations and communication skills, plus experience in customer service. Some college coursework is preferred, and flexibility to work varying shifts is expected.

Qualifications

• Excellent public relations skills and professional demeanor when dealing with the public, even irate or abusive individuals.
• Ability to communicate effectively and maintain good relations with co-workers, hospital staff, patients, families, and third party payers.
• Ability to make independent decisions, display emotional maturity, and use sound judgment.
• One year of customer service experience preferred; ICD-9 and CPT-4 knowledge preferred; medical terminology knowledge preferred.
• Team-oriented, able to interact and work well in a group setting.
• Flexible with hours; some college coursework preferred.

Responsibilities

• Facilitates patient intake process including pre-registration, registration, insurance, precertification verification, and document completion.
• POS collections and work output review.
• Work across multiple locations within the facility or system, including call center, patient-facing, and bedside functionality.

Skills

Public relations

Communication

Teamwork

Medical terminology

ICD-9 coding

CPT-4 coding

Computer skills

Education

High School Diploma or GED

Job description

Tanner Health seeks a patient intake professional to support pre-registration, registration, insurance verification, and precertification processes. The role includes document completion and POS collection across multiple locations within the facility or system.

Candidates should have strong public relations and communication skills, plus experience in customer service. Some college coursework is preferred, and flexibility to work varying shifts is expected.