Patient Access Specialist: Impactful Registration & Care

Bon Secours Mercy Health; Toledo (OH); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Tuition assistance

Medical, dental, vision coverage

Paid time off

Job summary

Bon Secours Mercy Health is seeking a Patient Access Representative at St. Vincent Medical Center to register patients, verify demographics, update records, and explain financial options. This role emphasizes accuracy, privacy, and patient-first service in a faith-based healthcare environment.

Key duties include scheduling appointments, processing registrations, and assisting with insurance verification while maintaining confidentiality and delivering excellent customer service across shifts.

Qualifications

• High School Degree or GED.
• Associate Degree preferred but not required.
• Prior experience in patient registration/healthcare preferred but not required.
• Knowledge of medical terminology is preferred but not required.
• Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills.

Responsibilities

• Provides excellent customer service and communications skills with patients, medical staff, and the general public.
• Must possess the ability to troubleshoot and resolve problems promptly.
• Performs registration and basic insurance verification, ensuring accurate patient identity for billing.
• Maintains the confidentiality of all patients’ records and accounts.
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately.
• Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner.
• Other duties as assigned.

Skills

Typing 40 WPM

Problem-solving

Communication skills

Interpersonal skills

Basic math skills

Education

High School Degree or GED

Associate Degree preferred but not required

Job description

Bon Secours Mercy Health is seeking a Patient Access Representative at St. Vincent Medical Center to register patients, verify demographics, update records, and explain financial options. This role emphasizes accuracy, privacy, and patient-first service in a faith-based healthcare environment.

Key duties include scheduling appointments, processing registrations, and assisting with insurance verification while maintaining confidentiality and delivering excellent customer service across shifts.