Patient Access Specialist: Impactful Care in Pediatrics

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 33,000 - 42,000; Full time

Job summary

Nationwide Children’s Hospital seeks a Patient Access Representative to greet and register patients, answer calls, and schedule appointments in a busy pediatric hospital setting. You will collect accurate demographic and insurance data, verify eligibility, and communicate requirements to patients and families with empathy and efficiency.

The role emphasizes strong computer skills, excellent customer service, and careful attention to detail, with opportunities to support staff and contribute to a

Qualifications

• High School Diploma or equivalent required; Associate's Degree preferred.
• Demonstrated computer skills and ability to navigate current technology systems.
• Excellent customer service and strong organizational skills.

Responsibilities

• Greet and register patients; answer phones and schedule appointments.
• Obtain accurate demographic, insurance, and physician information.
• Screen data for insurance eligibility and pre-certification/ referral requirements.
• Instruct customers on requirements and assist self-pay patients to financial assistance when applicable.
• Maintain open communication with departments and clinical staff; assist in onboarding new employees.

Skills

Customer service

Computer skills

Organizational skills

Interpersonal skills

Education

High School Diploma or equivalent

Associate's Degree

Job description

Nationwide Children’s Hospital seeks a Patient Access Representative to greet and register patients, answer calls, and schedule appointments in a busy pediatric hospital setting. You will collect accurate demographic and insurance data, verify eligibility, and communicate requirements to patients and families with empathy and efficiency.

The role emphasizes strong computer skills, excellent customer service, and careful attention to detail, with opportunities to support staff and contribute to a