Patient Access & Registration Specialist

Nationwide Children's Hospital; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Nationwide Children's Hospital is seeking a Patient Access Representative to greet and register patients, answer calls, and schedule appointments.

The role emphasizes collecting accurate demographics, insurance details, and physician information, while guiding patients through insurance eligibility and pre-certification processes. Training will occur during the first two weeks, with standard hours Monday through Friday.

Qualifications

• High School Diploma or equivalent; required.
• Associate's Degree preferred.
• CPR certification (based on position and as determined by manager).

Responsibilities

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Skills

Customer service

Administrative skills

Computer skills

Interpersonal communication

Education

High School Diploma

Associate's Degree

Job description

Nationwide Children's Hospital is seeking a Patient Access Representative to greet and register patients, answer calls, and schedule appointments.

The role emphasizes collecting accurate demographics, insurance details, and physician information, while guiding patients through insurance eligibility and pre-certification processes. Training will occur during the first two weeks, with standard hours Monday through Friday.