Patient Access Specialist II - Scheduling & Verification

ECU Health; Greenville (NC); On-site; USD 23,000 - 33,000; Full time

Job summary

ECU Health is seeking a patient access professional to create a welcoming first impression for patients and families. You will handle scheduling, registration, and insurance verification for both outpatient and inpatient services, collecting demographic data and securing authorizations as needed.

You will serve as the main liaison for patients receiving professional and hospital services at ECU Health, coordinating with teams to ensure smooth intake and accurate information flow.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor's degree preferred.
• 1–2 years of Registration and/or Billing experience in a healthcare setting required.
• 3–5 years of customer service experience required.
• Excellent written and oral communication; detail-oriented and organized.

Responsibilities

• Assist patients with scheduling, registration, and insurance verification for outpatient and inpatient services.
• Collect demographic information and secure procedure authorizations.
• Serve as primary liaison for patients receiving services at ECU Health.
• Communicate clearly with patients, families, and external contacts to ensure smooth operations.

Skills

Communication

Detail orientation

Organization

Multitasking

Customer service experience

Education

High School diploma or GED

Associate degree

Bachelor's degree

Tools

EPIC

Microsoft Office

Job description

ECU Health is seeking a patient access professional to create a welcoming first impression for patients and families. You will handle scheduling, registration, and insurance verification for both outpatient and inpatient services, collecting demographic data and securing authorizations as needed.

You will serve as the main liaison for patients receiving professional and hospital services at ECU Health, coordinating with teams to ensure smooth intake and accurate information flow.