Patient Access Specialist II - Scheduling & Payments

Memorial Hermann; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Memorial Hermann in Houston seeks an administrative professional to schedule patient appointments, verify eligibility, and post payments. The role requires accurate data entry, clear patient communication, and strict adherence to compliance and billing processes.

Hours reflect an 8-hour shift within the hospital operating times; high-quality customer service and multi-tasking abilities are essential. Join a team focused on compassionate, safe, efficient patient experiences.

Qualifications

• Two years of experience in a hospital or customer service setting.
• Proficient typing/keyboard skills.
• Ability to multi-task.

Responsibilities

• Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
• Obtains demographic, insurance and financial information from patient or guarantor and enters information.
• Explains all required forms to the patient or guarantor and obtains signatures.
• Ensures medical necessity compliance by obtaining necessary data and signatures.
• Collects patient liability, discusses payment options and screens for eligibility.
• Verifies insurance eligibility and benefits and ensures notifications are completed on time.
• Posts payments in the system and generates patient receipts.
• Monitors and resolves patient account issues on assigned reports.
• Communicates effectively with Physicians, departments, staff, insurers, patients and families; documents thoroughly.
• Adheres to Memorial Hermann policies, budget, time management and quality service standards.
• Supports department goals; acts as mentor/preceptor when needed.
• Provides compassionate and personalized experiences to patients and colleagues.
• Other duties as assigned.

Skills

Customer service

Typing

Multi-tasking

Education

High School Diploma or GED

Job description

Memorial Hermann in Houston seeks an administrative professional to schedule patient appointments, verify eligibility, and post payments. The role requires accurate data entry, clear patient communication, and strict adherence to compliance and billing processes.

Hours reflect an 8-hour shift within the hospital operating times; high-quality customer service and multi-tasking abilities are essential. Join a team focused on compassionate, safe, efficient patient experiences.