Patient Access Specialist II — Scheduling & Payments

Memorial Hermann Health System; Katy (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Memorial Hermann is seeking a detail-oriented Patient Access Specialist to schedule patient appointments, verify eligibility, and post payments. You will collect demographic and insurance information, explain forms, and ensure medical necessity compliance to support accurate patient accounts.

In this role you’ll interact professionally with patients, physicians, and insurers, enter data accurately, maintain documentation, and help protect the financial integrity of the facility while providing

Qualifications

• High School Diploma or GED preferred.
• Two years of experience in a hospital or customer service setting.
• Ability to multi-task and proficiency in typing.

Responsibilities

• Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
• Obtains demographic, insurance and financial information from patient or guarantor.
• Enters information in computer system with a high degree of accuracy.
• Explains all required forms to the patient or guarantor and obtains the necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining signatures.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
• Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within required timeframes.
• Posts payments in the computer system and generates the appropriate patient receipts.
• Monitors, reviews and resolves patient account issues on assigned reports.
• Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families.
• Completes thorough and accurate documentation.
• Ensures safe care to patients, staff and visitors; adheres to Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes professional growth and development by meeting requirements for mandatory/continuing education; serves as preceptor, mentor, and resource.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Skills

Multitasking

Typing

Customer service

Education

High School Diploma or GED

Tools

Hospital information system

Job description

Memorial Hermann is seeking a detail-oriented Patient Access Specialist to schedule patient appointments, verify eligibility, and post payments. You will collect demographic and insurance information, explain forms, and ensure medical necessity compliance to support accurate patient accounts.

In this role you’ll interact professionally with patients, physicians, and insurers, enter data accurately, maintain documentation, and help protect the financial integrity of the facility while providing