Patient Access Specialist II — Registration & Billing

Baylor Scott & White Health; Woodway (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) savings plan with match

Tuition reimbursement

PTO accrual from Day 1

Job summary

Baylor Scott & White Health in Texas seeks an Access Services Representative 2 to register patients, verify insurance benefits, and collect patient financial responsibilities. The role involves cross-training in multiple areas, mentoring peers, and contributing to a positive patient experience.

Responsibilities include validating demographics, handling payments, and assisting patients to nursing units while maintaining compliance with policies.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency required.
• Excellent listening, interpersonal and communication skills; telephone etiquette.

Responsibilities

• Conducts patient interviews to collect demographic and financial data for registration and billing.
• Verifies patient insurance eligibility and benefits.
• Calculates and collects patient liability per policies; negotiates payment arrangements when needed.
• Provides directions and assistance to patients and escorts when required.
• Supports revenue cycle through accurate data entry and adherence to cash handling policies.

Skills

Customer service

Communication

Empathy

Data entry

Microsoft Office

Multitasking

Education

H.S. Diploma/GED Equivalent

Tools

Microsoft Office

Job description

Baylor Scott & White Health in Texas seeks an Access Services Representative 2 to register patients, verify insurance benefits, and collect patient financial responsibilities. The role involves cross-training in multiple areas, mentoring peers, and contributing to a positive patient experience.

Responsibilities include validating demographics, handling payments, and assisting patients to nursing units while maintaining compliance with policies.