Patient Access Specialist II – Ophthalmology Scheduling Expert

servcorphr; Fort Lee (NJ); Remote; USD 38,000 - 47,000; Full time

Benefits offered by this job

Healthcare

Paid Time Off

Job summary

61st Street Service Corporation is seeking a Patient Access Specialist II to join a busy scheduling pod handling high volumes of patient inquiries and requests for diagnostic services, referrals, and general department information. This role focuses on delivering an exceptional patient experience in a service-oriented culture.

You will verify insurance, collect demographics, perform real-time EPIC verifications, and assist with pre-registration while supporting the team in complex scheduling

Qualifications

• High School Diploma or the equivalent required.
• Minimum of 3 years of relevant experience including proficiency in medical terminology.
• Excellent customer service, problem assessment, and verbal/written communication skills.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software is required.
• Associate's Degree or higher preferred.
• Prior high volume customer service experience in a call center environment is preferred.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Schedule appointment requests and perform outbound calls to schedule Epic referrals.
• Communicates insurance participation, financial responsibility and time of service policy to patient population.
• Obtain patients’ insurance and demographic information registered in EPIC.
• Perform real-time insurance verification.
• Collects pre-registration information to address Epic work queue accounts.
• Provide support and back-up coverage as needed.
• General faxing, filing, and mail sorting.
• Facilitate team discussions regarding complex patient scheduling needs.
• Work on escalated cases with higher complexity as assigned. Escalate issues to lead/supervisor/manager for resolution.
• Performs other related duties as assigned.

Skills

Customer service

Verbal/written communication

Bilingual English/Spanish

Call center experience

Medical terminology

Education

High School Diploma or the equivalent

Associate's Degree or higher preferred

Tools

Microsoft Office (Word & Excel)

Job description

61st Street Service Corporation is seeking a Patient Access Specialist II to join a busy scheduling pod handling high volumes of patient inquiries and requests for diagnostic services, referrals, and general department information. This role focuses on delivering an exceptional patient experience in a service-oriented culture.

You will verify insurance, collect demographics, perform real-time EPIC verifications, and assist with pre-registration while supporting the team in complex scheduling