Patient Access Specialist II — Concierge Service

Riverside Healthcare; Watseka (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Retirement plan

Educational assistance

Job summary

Riverside Healthcare in Watseka, Illinois seeks a meticulous Patient Access Associate II to manage patient registration, insurance verification, and specimen processing, while delivering concierge-level service. The role emphasizes accurate data collection, HIPAA compliance, and smooth revenue cycle interactions.

Responsibilities include patient flow management, appointment scheduling, and resolving registration or billing inquiries in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Experience with patient registration and insurance verification preferred.
• Familiarity with HIPAA and EMTALA regulations helpful.

Responsibilities

• Register patients and collect demographic, insurance, and clinical data accurately.
• Verify insurance coverage and screen for precertification and benefits.
• Provide concierge-style patient service and explain revenue cycle processes.
• Process drop-off specimens with proper labeling and timely delivery.
• Maintain confidential records and ensure compliance with regulations.
• Assist in scheduling ambulatory care, pre-op testing, and clinics.

Skills

Registration procedures

Insurance compliance

Specimen processing

Customer service

HIPAA knowledge

EMTALA awareness

Education

High school diploma

Tools

Medical terminology

EHR systems

Job description

Riverside Healthcare in Watseka, Illinois seeks a meticulous Patient Access Associate II to manage patient registration, insurance verification, and specimen processing, while delivering concierge-level service. The role emphasizes accurate data collection, HIPAA compliance, and smooth revenue cycle interactions.

Responsibilities include patient flow management, appointment scheduling, and resolving registration or billing inquiries in a fast-paced environment.