Patient Access Rep II - Clinic

St Joseph Health; Bryan (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

CommonSpirit Health seeks a Patient Access Representative to manage the patient intake process, interact with patients in person and by phone, and coordinate check-in/out, data collection, and payments. You will validate insurance, schedule appointments, and handle referrals and authorizations.

You will need strong customer service, knowledge of insurance and billing, and familiarity with medical terminology to ensure a smooth, high-quality intake experience for patients and families.

Qualifications

• Customer service and insurance billing knowledge required
• Experience with medical terminology and billing procedures preferred
• Strong communication and problem-solving abilities required

Responsibilities

• Manage patient intake and check-in/out processes
• Collect data and payments; validate insurance
• Schedule appointments and process referrals and authorizations
• Explain financial responsibilities to patients and guarantors
• Counsel patients on coverage and billing procedures
• Communicate clearly with patients, staff and providers

Skills

Customer service

Insurance knowledge

Billing knowledge

Medical terminology

Critical thinking

Education

High School Diploma

GED

Job description

Job Summary and Responsibilities

As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines.

Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations.

To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.

• Performs collection functions and financial assistance for payment methods
• Conducts interviews with patients and/or family members
• Collect and/or negotiate point of service payments or link to financial assistance programs
• Must be capable of articulating information in a courteous, clear and informative manner to patients, guarantors, family members, clinical staff, other hospital personnel, vendors, physicians, and their office staff
• Convey estimates of the patient responsibility portion of the billed cost of service to patients under deductible, coinsurance, and standard co‑pay benefit designs based on established charge estimates for common procedures
• Counsels patients regarding their third‑party coverage, financial responsibility, and billing procedures

Job Requirements

Required

• High School Graduate general studies, upon hire or
• High School GED general studies, upon hire and
• One (1) years of experience, upon hire
• None, upon hire

Where You'll Work

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside your hospitals and out in the community.