Patient Access Specialist I

Union Community Care; Pennsylvania; Vor Ort; USD 21.000 - 29.000; Vollzeit

Zusammenfassung

Union Community Care in Pennsylvania is seeking a Patient Access Specialist I to deliver excellent customer service, manage patient registration, exit, and appointment scheduling. You will ensure accurate demographics and insurance information and apply sliding fee discounts where eligible.

Responsibilities include verifying insurance and coverage, handling calls, and supporting the care team with documentation, billing tasks, and HIPAA compliance. Strong teamwork is essential.

Qualifikationen

• High School Diploma or GED required.
• Administrative Assistant or Medical Assistant degree preferred.
• Excellent customer service and communication skills.
• Attention to detail with HIPAA compliance.
• Ability to work as a team and use basic computer tools.
• English proficiency required; knowledge of medical terminology a plus.

Aufgaben

• Register patients and verify demographic and insurance information.
• Handle referrals, scheduling, and patient exit processes.
• Apply Sliding Fee Discount Policy to patients as appropriate.
• Verify insurance coverage and manage required passwords.
• Answer calls and provide accurate information about access and services.
• Use Athena for data entry and consent management.
• Schedule, reschedule, and coordinate appointments across buckets.
• Monitor communication platforms and adjust appointments per patient requests.
• Collect applicable fees or co-pays at registration.
• Ensure patient accounts are current and privacy is maintained under HIPAA.
• Prepare daily batch reports and reconcile cash drawer.
• Process paperwork, scan documents, and route to appropriate recipients.
• Assist with labelling, printing labels, and other front-desk tasks.
• Participate in meetings and team trainings as required.
• Perform other duties as assigned.

Kenntnisse

Customer service

Communication

Attention to detail

HIPAA compliance

Team player

English proficiency

Medical terminology

Ausbildung

High School Diploma or GED

Administrative Assistant Degree or Medical Assistant Degree

Tools

Athena

Solution Reach

PROMISe

Navinet

Jobbeschreibung

Our Mission, Vision, & Model of CareAt Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life.We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member’s unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others.We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity.We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center.JOB SUMMARYThe Patient Access Specialist I functions as part of the clinical care team and is responsible for delivery of excellent customer service and accurately and efficiently performing patient registration, exit and appointment scheduling.SPECIFIC JOB DUTIES1. Ensure all patients and visitors feel warmly welcomed at all Union Community Care sites. Set the tone for a superb care experience.2. Provides superior telephone customer service for patients seeking access or assistance. This can include rotation through Call Cloud.3. Verifies all patient demographic and insurance information and applies predetermined sliding fee discount.4. Verifies coverage of insurance if needed (must keep password current for PROMISe, Navinet, Department of Public Welfare and other insurances).5. Answers incoming phone calls (at site or in Call Cloud) professionally and knowledgably about Union Community Care access and services.6. Fully understands and can apply the Sliding Fee Discount Policy and Procedures. Offers Sliding Fee Discount to all patients. Applies sliding fee in Athena.7. Works buckets including appointments to schedule and reschedule. Checks the Portal Bucket for appointment requests. Contracts patients to reschedule cancelled appointments.8. Monitors Solution Reach appointment communication platform and cancels, schedules and changes appointments as requested by patients.9. Collects applicable fees or co-payments at the time of registration, prior to the scheduled visit.10. Performs patient check-in ensuring that all consents are current, patient account is current, and all demographic data is up to date and accurate in the e-HR.11. Prepares daily batch report and reconciles cash drawer using the registration collection closing procedure.12. Performs daily importing and scanning of necessary paperwork and forms, labels and routes documents to the appropriate recipient in Athena, deletes duplicate documents and cover sheets.13. Performs patient exit, scheduling any necessary follow up appointments and providing patients with orders and care instructions.14. Helps with other team duties including cleaning rooms, printing labels, work follow-up buckets, reviews team buckets and handles anything that can be appropriately handled by medical reception including labeling and routing of documents and other tasks as needed.15. Performs other work-related duties as assigned.POSITION REQUIREMENTSHigh School Diploma or G.E.D., Administrative Assistant Degree or Medical Assistant DegreeExcellent customer service and interpersonal skillsExhibits excellent communication skillsAttention to detailGood basic computer skillsStrong team playerCompliance with HIPAA regulationsKnowledge of medical terminology a plusEnglish proficiency requiredESSENTIAL FUNCTIONSIn order to fulfill the requirements of this position, duties 1-15 are considered essential functions of the job.ORGANIZATIONAL INVOLVEMENTThis position is required to participate in mandatory all staff meetings, team meetings and trainings.