Patient Access Specialist I

C002 Medical University Hospital Authority (MUHA); United States; On-site; USD 25,000 - 30,000; Full time

Job summary

Medical University Hospital Authority (MUHA) is seeking a PRN Patient Access professional to support preadmission and admission processes in the Admitting & Registration area. You will verify demographics and insurance data, enter information into hospital systems, and collaborate with financial counselors and patient accounting to ensure accuracy and regulatory compliance.

The role emphasizes registration procedures, customer service, and resolving escalations to enhance patient experience.

Qualifications

• High school diploma with 1 year experience in customer service, health care or a business related field.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Assist registration staff with procedures, insurance verification and customer service.
• Serve as subject matter expert on patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• Handle escalated patient inquiries, complaints, or issues, resolving conflicts and providing solutions to enhance patient satisfaction.
• Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• Monitor KPIs related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.
• Participate in departmental meetings, committees, and initiatives to improve operational efficiency, enhance patient experience, and achieve organizational goals.

Skills

Customer service

Registration procedures

Insurance verification

Healthcare experience

Education

High school diploma

Tools

Hospital information systems

Job description

Medical University Hospital Authority (MUHA) is seeking a PRN Patient Access professional to support preadmission and admission processes in the Admitting & Registration area. You will verify demographics and insurance data, enter information into hospital systems, and collaborate with financial counselors and patient accounting to ensure accuracy and regulatory compliance.

The role emphasizes registration procedures, customer service, and resolving escalations to enhance patient experience.