Patient Access Specialist I: Scheduling & Registration

IU Health; Avon (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

IU Health is seeking a Full-time Day shift appointment scheduling and front desk support role in Avon, IN. The position focuses on guiding patients from entry to destination with accuracy and professionalism.

The role involves obtaining patient information for accurate records, scheduling appointments, explaining charges and policies, and collecting payments. Knowledge of medical terminology and basic MS Office skills are preferred but not strictly required.

Qualifications

• High School Diploma/GED is required.
• Prefer relevant experience in a health care setting.
• Ability to learn and retain medical coding; ICD-10; CPT coding preferred.
• Requires ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Basic proficiency in MS Office (Word, PowerPoint, Excel).

Responsibilities

• Facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner.
• Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes.
• Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment.
• Answers incoming calls and directs patients and visitors appropriately.

Skills

Customer service

Medical terminology

Education

High School Diploma or GED

Tools

MS Office

Job description

IU Health is seeking a Full-time Day shift appointment scheduling and front desk support role in Avon, IN. The position focuses on guiding patients from entry to destination with accuracy and professionalism.

The role involves obtaining patient information for accurate records, scheduling appointments, explaining charges and policies, and collecting payments. Knowledge of medical terminology and basic MS Office skills are preferred but not strictly required.