Patient Access Specialist I: Registration & Financial Counseling

Nemours Children's Health; Jacksonville (FL); On-site; USD 34,000 - 46,000; Full time

Job summary

Nemours Children's Health seeks a Patient Access Specialist I in Jacksonville, FL to register patients, verify insurance, and collect balances at service time. The role ensures accurate demographics, benefits and forms, while supporting seamless patient encounters.

Ideal candidates have a high school diploma and 3+ months of healthcare or call center experience, with preferred bilingual English/Spanish and EPIC familiarity.

Qualifications

• High School Diploma required.
• Minimum three (3) months of experience.
• Medical Office or Call Center experience.
• Customer Service and Healthcare experience preferred.
• Bilingual (English/Spanish) preferred.
• EPIC experience preferred.

Responsibilities

• Check in/check out patients in a timely manner.
• Register patients and verify demographics and insurance information.
• Explain forms and collect patient responsibility at time of service.
• Schedule appointments per office policies.
• Verify benefits and create good faith estimates when applicable.
• Support Patient Financial Services as needed.

Skills

Customer service

Bilingual EN/SP

HIPAA compliance

Education

High school diploma

Tools

EPIC

Job description

Nemours Children's Health seeks a Patient Access Specialist I in Jacksonville, FL to register patients, verify insurance, and collect balances at service time. The role ensures accurate demographics, benefits and forms, while supporting seamless patient encounters.

Ideal candidates have a high school diploma and 3+ months of healthcare or call center experience, with preferred bilingual English/Spanish and EPIC familiarity.