Patient Access Specialist I: Fast-Paced Scheduling & Calls

La-Clinica-Del-Pueblo-Inc; Washington (District of Columbia); On-site; USD 25,000 - 30,000; Full time

Job summary

La Clinica del Pueblo invites applicants for a Patient Access Representative I in the Washington, DC area. The role handles front-desk activities, answers calls, schedules clinical and mental health appointments, and verifies insurance eligibility.

The individual must demonstrate empathy, strong communication, and the ability to manage high call volumes in a fast-paced setting. Primary duties include onboarding patients to the portal, collecting payments, and coordinating with clinical staff to

Qualifications

• 1 year of exceptional customer service experience with diverse populations.
• 1 year of experience with insurance verification and benefits eligibility or willingness to learn.
• Ability to follow scheduling guidelines and SOPs.

Responsibilities

• Check patients in for appointments and assist with pre-registration.
• Handle multi-line phone system and document interactions in EHR.
• Schedule follow-ups and pre-visit labs per provider protocol.
• Enroll patients to the patient portal and remind access to medical info.
• Coordinate insurance verification and payments; refer to billing as needed.

Skills

Customer service

Bilingual English/Spanish

Insurance verification

SOP adherence

Education

1 year customer service experience

1 year insurance verification experience

Tools

Dialpad

eCW EHR

Job description

La Clinica del Pueblo invites applicants for a Patient Access Representative I in the Washington, DC area. The role handles front-desk activities, answers calls, schedules clinical and mental health appointments, and verifies insurance eligibility.

The individual must demonstrate empathy, strong communication, and the ability to manage high call volumes in a fast-paced setting. Primary duties include onboarding patients to the portal, collecting payments, and coordinating with clinical staff to