Patient Access & Eligibility Specialist

La Clínica; Concord (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

La Clínica seeks a dedicated Human Service Specialist to greet patients, determine program eligibility, and support enrollment in health coverage programs. You will work closely with the care team to ensure a memorable and smooth visit for diverse patient populations.

The role requires strong communication, reliability, and the ability to handle fast-paced clinic environments while maintaining confidentiality and professionalism.

Qualifications

• Knowledge of basic medical terminology and office procedures.
• Effective approaches to customer service delivery.
• Knowledge of EHR and practice management systems is preferred.

Responsibilities

• Greet patients and register them in the electronic system; verify program eligibility.
• Assist patients in completing forms and route documents to staff.
• Respond to inquiries and help resolve patient concerns to improve satisfaction.
• Participate in team huddles and contribute to a welcoming clinical space.
• Maintain confidentiality and follow policies and procedures.

Skills

Bilingual English/Spanish preferred

Customer service

Data entry

Medical terminology

Call handling

Education

High school diploma or equivalent

Tools

MS Word

Outlook

Electronic Health Records

Electronic Practice Management systems

Job description

La Clínica seeks a dedicated Human Service Specialist to greet patients, determine program eligibility, and support enrollment in health coverage programs. You will work closely with the care team to ensure a memorable and smooth visit for diverse patient populations.

The role requires strong communication, reliability, and the ability to handle fast-paced clinic environments while maintaining confidentiality and professionalism.