Patient Access Specialist I

Stanfordmedicinechildrenshealth; Palo Alto (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Stanford Medicine Children’s Health is seeking a Patient Access Services professional for admission and registration tasks. You will identify insurance coverage, assist with payor requirements, and support billing compliance while delivering high-quality customer service.

The intermediate role aligns with PAS operations and cross-functional responsibilities across on-site and ancillary areas. The position emphasizes accuracy in payment handling, communication with patients and staff, and

Qualifications

• Education: High school diploma or GED equivalent
• Experience: Two (2) years of progressively responsible and directly related work experience.
• Licensure/Certification: None required.
• Knowledge of computer systems and software used in functional area.
• Knowledge of Medical Terminology.
• Knowledge of Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc ).

Responsibilities

• Applies customer service and health care coverage experience to assist a broad range of clients, patients and families as it relates to admitting activities.
• Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
• Coordinates with study Coordinators coordinates to accession study blood draws and/or deliver communication on where and when samples are ready.
• Handles patient accounting and patient admitting issues and projects of moderate scope.
• Maintains professional communication with various PAS staff, medical center staff, physicians, guests, and patients regarding the admitting services rendered at Stanford Medical Center.
• Meets weekly individual productivity goals and standards while following planned priorities as set by the Team Manager/Coordinator.
• Performs Lab Intake which includes Laboratory blood draw check in and accessioning.
• Performs other duties and responsibilities as assigned by the unit team manager or other PAS management personnel.
• Performs Radiology intake which includes accessing RIS database to verify and/or release orders, schedule, and track appointments.
• Performs the complete registration and admitting process from start to finish.
• Provides excellent customer service to all individuals with whom the employee has contact.
• The specific job duties will be comprised of a combination of responsibilities from among the various areas of PAS operations including: On-site, Ancillary, Financial Counselor, Access Unit, and Emergence Department Registration.

Skills

Customer service

Healthcare payor knowledge

Payment processing

Communication

Medical terminology

Computer systems

Education

High school diploma or GED

Job description

Stanford Medicine Children’s Health is seeking a Patient Access Services professional for admission and registration tasks. You will identify insurance coverage, assist with payor requirements, and support billing compliance while delivering high-quality customer service.

The intermediate role aligns with PAS operations and cross-functional responsibilities across on-site and ancillary areas. The position emphasizes accuracy in payment handling, communication with patients and staff, and