Patient Access Specialist I

Hugh Chatham Memorial Hospital; High Point (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Educational assistance

Paid time off

Job summary

Advocate Health, Wake Forest Health Network's General Administration in North Carolina, seeks a Patient Services Representative III to pre-register patients for admission and outpatient services, verify insurance details, and manage referrals. You will work in a fast-paced environment, handling calls and in-person requests with a focus on accuracy and compliant handling of patient information.

The role requires strong communication skills, knowledge of HIPAA regulations, and experience with Epic

Qualifications

• High school diploma or equivalent.
• Three years of experience in a customer service role with high-volume demands.
• Experience with HIPAA and patient data privacy.

Responsibilities

• Interview patients in-person or by phone to collect information for hospital records and billing.
• Verify insurance coverage and obtain pre-certifications when required.
• Process internal and external referrals per department procedures.

Skills

Epic Cadence experience

Customer service

Revenue cycle knowledge

Communication

HIPAA compliance

Training/mentoring

Problem solving

Education

High school diploma or equivalent

Tools

EPIC Cadence

Microsoft Office

Registration systems

Internet Explorer

Job description

Advocate Health, Wake Forest Health Network's General Administration in North Carolina, seeks a Patient Services Representative III to pre-register patients for admission and outpatient services, verify insurance details, and manage referrals. You will work in a fast-paced environment, handling calls and in-person requests with a focus on accuracy and compliant handling of patient information.

The role requires strong communication skills, knowledge of HIPAA regulations, and experience with Epic