Patient Access Specialist I

Community Health Center of Southeast Kansas; Fort Scott (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

The Community Health Center of Southeast Kansas is seeking a Registration Clerk I to support clinical services at multiple sites in Fort Scott. You will verify patient demographics, collect consent documents, and ensure accurate data entry in the electronic health record system.

Responsibilities include greeting patients, coordinating patient flow, handling payments and insurance details, and applying confidentiality standards in line with HIPAA.

Qualifications

• High School diploma or equivalent.
• Experience in clinic, healthcare setting, or call setting, preferred.
• Successfully complete Registration Clerk I competency checklist within 6 months of hire.
• Complete MOAB De-escalation training within 6 months of hire.
• Basic Life Support (BLS) through American Heart Association (AHA) required within 90 days of hire.

Responsibilities

• Provides exceptional customer service when checking patients in/out, scheduling follow-ups, and addressing questions in person or by phone.
• Oversee waiting area, coordinate patient flow, and report issues to Practice Management.
• Obtain required patient consents and updated demographics; maintain patient information in the EHR.
• Verify insurance coverage, identify co-pays, and collect information to prevent denials.
• Collect and process patient payments, ensuring accurate posting and reconciliation.
• Discuss financial assistance options and ensure applications are complete and processed.
• Connect patients with clinic resources such as translation, benefits, or engagement services.
• Follow clinic opening/closing procedures and secure the building as needed.
• If in Behavioral Health Registration, add behavioral case managers to all appointments.

Skills

Customer service

Data entry

Communication

Attention to detail

Education

High School diploma

Tools

EHR software

Microsoft Office

Job description

The Community Health Center of Southeast Kansas is seeking a Registration Clerk I to support clinical services at multiple sites in Fort Scott. You will verify patient demographics, collect consent documents, and ensure accurate data entry in the electronic health record system.

Responsibilities include greeting patients, coordinating patient flow, handling payments and insurance details, and applying confidentiality standards in line with HIPAA.