Patient Access Specialist I

Adventist Health; Fort Bragg (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Adventist Health Mendocino County in Fort Bragg, CA seeks a friendly front desk associate to handle patient registration, scheduling and patient communications with compassion and accuracy.

You will verify demographics and insurance, collect payments as needed, and support HIPAA-compliant, high-quality customer service in a busy clinic setting, contributing to smooth daily operations.

Qualifications

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• One year physician office, hospital patient registration or patient accounting experience: Preferred

Responsibilities

• Greeting and registering patients, ensuring completion of required patient documents, updating patient demographic, insurance and financial information.
• Providing copies of documents to patients, scheduling patient appointments, completing physician referrals and assisting patients with questions and requests.
• Answers and directs incoming calls and secure messages via the EHR; schedules patients for appointments; makes appointment reminder calls; verifies eligibility for services and collects payments due.
• Organizes patient Outguides for next day appointments noting bad debt, authorization and other pertinent information.
• Balances patient payments and money box on a daily basis and escorts patient collections to the Business Office safe.
• Follows HIPAA confidentiality requirements and Adventist Health policies; supports teamwork and customer service.

Education

High School Education/GED or equivalent

Associate’s/Technical Degree or equivalent combination of education/related experience

Job description

Adventist Health Mendocino County in Fort Bragg, CA seeks a friendly front desk associate to handle patient registration, scheduling and patient communications with compassion and accuracy.

You will verify demographics and insurance, collect payments as needed, and support HIPAA-compliant, high-quality customer service in a busy clinic setting, contributing to smooth daily operations.