Access Coordinator I, Day Shift, Full Time

Nwregionalheart; Fort Bragg (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Adventist Health Mendocino County in Fort Bragg, CA, seeks an administrative associate for patient registration and reception. You will greet patients, verify information, schedule appointments and support patient care coordination.

The role requires HIPAA compliance, accurate data entry and teamwork in a community hospital setting. Prior front desk or physician office experience is preferred, with a High School or GED required.

Qualifications

• High School education or GED required; Associate degree or related experience preferred.
• One year of physician office, hospital patient registration or patient accounting experience preferred.

Responsibilities

• Greet and register patients, ensure completion of required documents, and update demographic, insurance and financial information.
• Provide copies of documents to patients and assist with scheduling appointments and physician referrals.
• Answer and direct calls and secure messages via the EHR; verify eligibility and collect payments due.
• Balance patient payments and secure money and courier to Business Office; maintain HIPAA confidentiality.

Skills

Patient registration

Customer service

HIPAA compliance

Education

High School / GED

Associate degree preferred

Job description

Located where miles of breathtaking ocean views meet dense coastal forests, Adventist Health Mendocino County has a rich history serving community members on the coast since 1971. We are comprised of a 25-bed critical access hospital and offer a range of services in Fort Bragg. The Mendocino Coast offers a small-town atmosphere and is known for its natural beauty, from the smallest to the tallest redwoods in the world, to glass bottom beaches and the only oceanfront botanical gardens in the United States. With whale watching, fishing, hiking trails and many more outdoor adventures readily available, this coastal region is a place to immerse yourself in its landscape and history.

Job Summary

Performs general administrative duties and customer service. Provides communication, information, assistance and coordination for all customer requests. Provides patient care support. Maintains excellent customer service. This position is represented by UFCW.

Job Requirements

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• One year physician office, hospital patient registration or patient accounting experience: Preferred

Essential Functions

• Responsible for greeting and registering patients, ensuring completion of required patient documents, updating patient demographic, insurance and financial information, providing copies of documents to patients, scheduling patient appointments, completing physician referrals and assisting patients with questions and requests.
• Answers and directs incoming calls and secure messages via the EHR. Schedules patients for appointments. Makes appointment reminder calls. Verifies eligibility for services and collects payment amounts due.
• Organizes patient Outguides for next day appointments noting bad debt, authorization and other pertinent information. Balances patient payments and money box on a daily basis and couriers patient collections to the Business Office safe.
• Follows established clinic policies and procedures, including confidentiality requirements as set forth by HIPAA and Adventist Health.
• Supports an environment of teamwork, professional communication, excellent “customer service” and efficiency.
• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.