Access Coordinator I, Day Shift, Full Time

Adventist Health; Fort Bragg (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Adventist Health Mendocino County in Fort Bragg, CA seeks a friendly front desk associate to handle patient registration, scheduling and patient communications with compassion and accuracy.

You will verify demographics and insurance, collect payments as needed, and support HIPAA-compliant, high-quality customer service in a busy clinic setting, contributing to smooth daily operations.

Qualifications

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• One year physician office, hospital patient registration or patient accounting experience: Preferred

Responsibilities

• Greeting and registering patients, ensuring completion of required patient documents, updating patient demographic, insurance and financial information.
• Providing copies of documents to patients, scheduling patient appointments, completing physician referrals and assisting patients with questions and requests.
• Answers and directs incoming calls and secure messages via the EHR; schedules patients for appointments; makes appointment reminder calls; verifies eligibility for services and collects payments due.
• Organizes patient Outguides for next day appointments noting bad debt, authorization and other pertinent information.
• Balances patient payments and money box on a daily basis and escorts patient collections to the Business Office safe.
• Follows HIPAA confidentiality requirements and Adventist Health policies; supports teamwork and customer service.

Education

High School Education/GED or equivalent

Associate’s/Technical Degree or equivalent combination of education/related experience

Job description

Located where miles of breathtaking ocean views meet dense coastal forests, Adventist Health Mendocino County has a rich history serving community members on the coast since 1971. We are comprised of a 25-bed critical access hospital and offer a range of services in Fort Bragg. The Mendocino Coast offers a small-town atmosphere and is known for its natural beauty, from the smallest to the tallest redwoods in the world, to glass bottom beaches and the only oceanfront botanical gardens in the United States. With whale watching, fishing, hiking trails and many more outdoor adventures readily available, this coastal region is a place to immerse yourself in its landscape and history.

Job Summary

Performs general administrative duties and customer service. Provides communication, information, assistance and coordination for all customer requests. Provides patient care support. Maintains excellent customer service. This position is represented by UFCW.

Job Requirements

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• One year physician office, hospital patient registration or patient accounting experience: Preferred

Essential Functions

• Responsible for greeting and registering patients, ensuring completion of required patient documents, updating patient demographic, insurance and financial information, providing copies of documents to patients, scheduling patient appointments, completing physician referrals and assisting patients with questions and requests.
• Answers and directs incoming calls and secure messages via the EHR. Schedules patients for appointments. Makes appointment reminder calls. Verifies eligibility for services and collects payment amounts due.
• Organizes patient Outguides for next day appointments noting bad debt, authorization and other pertinent information. Balances patient payments and money box on a daily basis and couriers patient collections to the Business Office safe.
• Follows established clinic policies and procedures, including confidentiality requirements as set forth by HIPAA and Adventist Health.
• Supports an environment of teamwork, professional communication, excellent “customer service” and efficiency.
• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.