Access Coordinator I, Day Shift, Full Time

Socket.dev; Fort Bragg (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Adventist Health Mendocino County is seeking a detail-oriented administrative assistant to greet patients, register visits and coordinate information for clinicians in Fort Bragg.

This role supports patient access, verifies demographics and insurance, schedules appointments, and handles inquiries while upholding HIPAA standards and excellent customer service. Previous experience in a physician office or hospital setting is preferred.

Qualifications

• Preferred: High School Education/GED or equivalent.
• Preferred: Associate’s/Technical Degree or equivalent combination of education/related experience.
• Preferred: One year physician office, hospital patient registration or patient accounting experience.

Responsibilities

• Greet and register patients, ensuring completion of required patient documents and updating patient demographic/insurance information.
• Answer and direct incoming calls and secure messages via the EHR; schedule appointments and verify eligibility for services.
• Balance patient payments and assist with collections as needed; maintain confidentiality per HIPAA and organizational policies.
• Support teamwork and professional communication to ensure excellent customer service and efficiency.

Education

High School Education/GED or equivalent: Preferred

Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred

One year physician office, hospital patient registration or patient accounting experience: Preferred

Job description

Located where miles of breathtaking ocean views meet dense coastal forests, Adventist Health Mendocino County has a rich history serving community members on the coast since 1971. We are comprised of a 25-bed critical access hospital and offer a range of services in Fort Bragg. The Mendocino Coast offers a small-town atmosphere and is known for its natural beauty, from the smallest to the tallest redwoods in the world, to glass bottom beaches and the only oceanfront botanical gardens in the United States. With whale watching, fishing, hiking trails and many more outdoor adventures readily available, this coastal region is a place to immerse yourself in its landscape and history.

Job Summary:

Performs general administrative duties and customer service. Provides communication, information, assistance and coordination for all customer requests. Provides patient care support. Maintains excellent customer service. This position is represented by UFCW.

Job Requirements:

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• One year physician office, hospital patient registration or patient accounting experience: Preferred

Essential Functions:

• Responsible for greeting and registering patients, ensuring completion of required patient documents, updating patient demographic, insurance and financial information, providing copies of documents to patients, scheduling patient appointments, completing physician referrals and assisting patients with questions and requests.
• Answers and directs incoming calls and secure messages via the EHR. Schedules patients for appointments. Makes appointment reminder calls. Verifies eligibility for services and collects payment amounts due.
• Organizes patient Outguides for next day appointments noting bad debt, authorization and other pertinent information. Balances patient payments and money box on a daily basis and couriers patient collections to the Business Office safe.
• Follows established clinic policies and procedures, including confidentiality requirements as set forth by HIPAA and Adventist Health.
• Supports an environment of teamwork, professional communication, excellent “customer service” and efficiency.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God\'s love by inspiring health, wholeness and hope.