Patient Access Specialist — Hybrid/Remote Growth

Prelude Fertility, Inc.; Houston (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Fertility benefits

Parental leave

PTO: 18 days + 11 holidays

401(k) with company match

HSA employer contributions

Employee referral program

Education reimbursement

Calm Health subscription

EAP

Job summary

Inception Fertility in Houston is seeking a Patient Access Specialist to ensure proactive communication with prospective and existing patients via phone and email. You will handle new inquiries, obtain registrations, and report weekly metrics to support patient experience.

The role begins on-site with potential to transition to a hybrid environment after a successful 90-day period, with partial remote work opportunities. Strong HIPAA knowledge and Spanish language skills are highly valued.

Qualifications

• High School Diploma is required.
• 1–2 years of patient contact or scheduling experience.
• Bilingual Spanish is strongly preferred.
• Knowledge of HIPAA compliance and requirements.
• Ability to use Microsoft tools and EMR platforms effectively.
• Strong organizational and time management skills.

Responsibilities

• Answer inbound inquiries from prospective and existing patients via phone, email, or chat.
• Obtain patient registrations and schedule appointments.
• Route registration forms to the appropriate location/contact.
• Maintain monthly log for new patient referrals.
• Mail new patient packets upon request.
• Assist supervisor as needed.
• Other duties as assigned.

Skills

Bilingual (Spanish)

Patient scheduling

HIPAA compliance

Computer literacy (Microsoft, EMR)

Organizational skills

Time management

Customer service

Education

High School Diploma

Tools

Microsoft Office

EMR software

Job description

Inception Fertility in Houston is seeking a Patient Access Specialist to ensure proactive communication with prospective and existing patients via phone and email. You will handle new inquiries, obtain registrations, and report weekly metrics to support patient experience.

The role begins on-site with potential to transition to a hybrid environment after a successful 90-day period, with partial remote work opportunities. Strong HIPAA knowledge and Spanish language skills are highly valued.