Patient Access Specialist — Bilingual & Hybrid-Ready

Inception Fertility; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive health coverage

Fertility benefits

Paid parental leave

PTO and holidays

401(k) with company match

Wellness programs

Life/AD&D insurance

Employee assistance program

Job summary

Inception Fertility in Houston is seeking a Patient Access Specialist to manage inbound and outbound communications with prospective and current patients, ensuring a positive experience and accurate registration. You will handle new patient inquiries, registrations, and data reporting while maintaining HIPAA standards.

The role begins on-site with the potential to transition to a hybrid schedule after 90 days for strong performers, including remote work part-time opportunities.

Qualifications

• High School Diploma required.
• Bilingual in Spanish strongly preferred.
• 1–2 years patient contact/scheduling experience.
• Demonstrated knowledge of HIPAA compliance and requirements.
• Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs.
• Superior organizational and time management skills.

Responsibilities

• Timely answering of all telephone inquiries from potential new patients.
• Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions.
• Instructs patients desiring new patient appointments to complete required registration forms (either by internet, email, fax, or mail).
• Routes registration forms to appropriate contact at each location and/or business office representative.
• Maintains monthly log for new patient referral spreadsheet.
• Mails new patient packet to potential new patients when requested.
• Assists supervisor as needed.
• Other duties as assigned.

Skills

Bilingual Spanish

Patient scheduling

HIPAA compliance

MS Office & EMR proficiency

Education

High School Diploma

Tools

Microsoft Office

EMR platforms

Job description

Inception Fertility in Houston is seeking a Patient Access Specialist to manage inbound and outbound communications with prospective and current patients, ensuring a positive experience and accurate registration. You will handle new patient inquiries, registrations, and data reporting while maintaining HIPAA standards.

The role begins on-site with the potential to transition to a hybrid schedule after 90 days for strong performers, including remote work part-time opportunities.