Patient Access Specialist – Frontline Healthcare Hero

R1 RCM, Inc.; Port Saint Joe (FL); On-site; USD 22,000 - 29,000; Part time

Job summary

R1 RCM, Inc. is seeking a part-time PRN Customer Service Representative - Patient Registration at Ascension Sacred Heart Pensacola.

You will be the first point of contact for patients, ensuring fast, compassionate access to care across multiple systems while supporting insurance verification and demographic data entry. This role requires high school diploma or GED and offers on-call, variable shifts (8–12 hours) with a base pay range of $16.00–$21.10 per hour.

Qualifications

• Excellent customer service, communication, and interpersonal skills.
• Ability to multitask and prioritize quickly with high attention to detail.
• Flexible to shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus.

Responsibilities

• Provide exceptional patient registration and check-in across multiple computer systems.
• Answer phones and collect accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments of illness, anxiety, or confusion.
• Navigate diverse insurance plans, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service experience

Communication

Interpersonal skills

Multitasking

Attention to detail

Adaptability to shifting priorities

Education

High School Diploma or GED

Job description

R1 RCM, Inc. is seeking a part-time PRN Customer Service Representative - Patient Registration at Ascension Sacred Heart Pensacola.

You will be the first point of contact for patients, ensuring fast, compassionate access to care across multiple systems while supporting insurance verification and demographic data entry. This role requires high school diploma or GED and offers on-call, variable shifts (8–12 hours) with a base pay range of $16.00–$21.10 per hour.