Frontline Patient Access Specialist

R1 RCM; Town of Texas (WI); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM is hiring a Patient Access Representative for on-site work at LifePoint Maria Parham Health in Henderson, NC. This frontline healthcare customer service role focuses on patient check-in, insurance verification, and delivering compassionate care in a fast-paced hospital setting.

The shift runs 7pm–7am with a half-day on Tuesday and alternating weekends. You will use multiple systems to register patients, gather accurate information, and help ensure timely access to care.

Qualifications

• Exceptional customer service experience and strong interpersonal skills.
• Ability to stay composed and professional in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (not required).
• High School Diploma or GED.
• Ability to pass background check, drug test, and vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems to register efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments of illness, anxiety, confusion, or overwhelm.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Multitasking

Communication

Education

High School Diploma or GED

Job description

R1 RCM is hiring a Patient Access Representative for on-site work at LifePoint Maria Parham Health in Henderson, NC. This frontline healthcare customer service role focuses on patient check-in, insurance verification, and delivering compassionate care in a fast-paced hospital setting.

The shift runs 7pm–7am with a half-day on Tuesday and alternating weekends. You will use multiple systems to register patients, gather accurate information, and help ensure timely access to care.