Patient Access Specialist — Frontline Care & Registration

Optum; Boulder (CO); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Stock Purchase Plan

Job summary

Optum in Boulder, CO is seeking a Patient Access Specialist to manage patient registration, collect demographics and insurance information, and verify eligibility to support accurate billing processes.

You will greet patients, obtain necessary signatures, and coordinate with care teams while adhering to EMTALA and regulatory standards. This role offers benefits within a large, mission-driven company.

Qualifications

• High School Diploma/GED required.

Responsibilities

• Interview patients to obtain demographic, billing, and insurance information and complete all registration steps.
• Locate and process provider requisitions
• Determine insurance eligibility
• Determine patient payment and collect payment on insured and self-pay accounts
• Obtain signatures for necessary paperwork including, but not limited to, financial agreements and medical release, etc.
• Demonstrate thorough knowledge of EMTALA regulations
• Problem solves account registration issues when working reports and/or patient concerns
• Prioritize work according to departmental need
• Maintain proficiency in all necessary software modules
• Exercise good judgment in referring complex situations to the appropriate leadership team member
• Respond to patient questions, concerns and feedback, referring them to appropriate lead or supervisor
• Responsible for meeting all competencies as listed on the Competency Based Orientation and regularly scheduled competency checkoffs
• Employees are expected to comply with all regulatory requirements, including Joint Commission Standards
• Is familiar with organization, department, and job specific Environment of Care areas, including Life Safety, Utilities Management, Hazardous Materials communications, Emergency Preparedness, Infection Control, and Medial Equipment failure
• Must adhere to Universal Precautions which includes a) The use of protective barriers as appropriate; *gloves *masks *gowns *pocket masks *safety glasses, b) Handling and disposing of infectious waste appropriately, c) Hand washing as appropriate
• Keep up to date with all hospital policies and procedures
• Assist with coverage of open shifts when needed
• Attend staff meetings and all mandatory meetings as required
• Complete required hospital-wide training as required
• Report all supply needs, work related problems, or injuries to leadership
• Read and return all e-mail, phone calls
• Responsible for time keeping, clocking in and out according to established guidelines, as well as, reporting absences, leaves, and tardiness according to policy
• Ensure that all supplies and forms are stocked in the area
• Assists with other duties as requested

Education

High School Diploma/GED

Job description

Optum in Boulder, CO is seeking a Patient Access Specialist to manage patient registration, collect demographics and insurance information, and verify eligibility to support accurate billing processes.

You will greet patients, obtain necessary signatures, and coordinate with care teams while adhering to EMTALA and regulatory standards. This role offers benefits within a large, mission-driven company.