Patient Access Specialist — Front Office & Patient Experience

Intuitive Health; Melissa (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Intuitive Health in Melissa, TX is seeking a Patient Access / Front Office Associate to greet patients, register new patients, answer phones, collect payments, and perform general clerical duties. This role ensures a welcoming environment, excellent customer service, and accurate recordkeeping to support clinical staff and efficient patient flow.

As a member of the front desk team, you will verify insurance eligibility, collect payments, and maintain HIPAA-compliant records while coordinating

Qualifications

• High school diploma or GED.
• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology and systems.
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
• Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
• Answer phones using proper etiquette; route calls and take messages as needed.
• Provide general information such as directions, office hours, and policies.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform clerical tasks including copying, scanning, faxing, and filing.
• Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.
• Assist with supply management, including ordering and stocking as needed.
• Support patients and families with a friendly and reassuring approach, promoting positive patient experiences.
• Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities.
• Adhere to all company policies, safety regulations, and administrative procedures.
• Perform other duties within scope as assigned.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Prioritization

Organization

Education

High school diploma or GED

Tools

Microsoft Office

EMR/EHR systems

Job description

Intuitive Health in Melissa, TX is seeking a Patient Access / Front Office Associate to greet patients, register new patients, answer phones, collect payments, and perform general clerical duties. This role ensures a welcoming environment, excellent customer service, and accurate recordkeeping to support clinical staff and efficient patient flow.

As a member of the front desk team, you will verify insurance eligibility, collect payments, and maintain HIPAA-compliant records while coordinating