Patient Access Specialist - Front Office (Bilingual)

JWCH Institute, Inc.; Palmdale (CA); On-site; USD 50,000 - 51,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) plan

Paid time off and holidays

Mileage reimbursement

HSA contribution

Job summary

JWCH Institute, Inc. is seeking a Front Office Clerk in Palmdale, CA. This full‑time role handles patient check‑ins, scheduling, inquiries, and insurance eligibility while delivering a welcoming experience in a healthcare setting.

You will process payments, support billing, manage records, and assist clinicians with administrative tasks, all while ensuring confidentiality and HIPAA compliance. Fluency in English and Spanish is preferred.

Qualifications

• Bilingual (English/Spanish) preferred.
• One year’s experience in a general office or medical facility.
• Typing 35 words per minute or faster.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet patients and visitors; manage check-in/out.
• Schedule appointments; ensure adherence to policies.
• Handle calls and emails; direct inquiries.
• Maintain patient records; input data accurately.
• Verify insurance eligibility; assist with inquiries.
• Process payments and collaborate on billing discrepancies.
• Monitor inventory of office supplies; place orders.
• Provide admin support to medical staff; prepare charts and referrals.
• Keep front office clean and welcoming; ensure patient comfort.
• Ensure HIPAA compliance and confidentiality.
• Log patient names and disposition in daily registers.
• Complete forms like Encounter and Certification Information.
• Electronic registration using e-healthcare system.
• Follow safety policies and participate in trainings.
• Identify and report unsafe conditions; assist with hazards.
• Use equipment safely; maintain infection control awareness.
• Participate in AIDET training annually.

Skills

Bilingual English/Spanish

Typing 35 wpm

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Tools

Next-Gen EHR

MS Office

Job description

JWCH Institute, Inc. is seeking a Front Office Clerk in Palmdale, CA. This full‑time role handles patient check‑ins, scheduling, inquiries, and insurance eligibility while delivering a welcoming experience in a healthcare setting.

You will process payments, support billing, manage records, and assist clinicians with administrative tasks, all while ensuring confidentiality and HIPAA compliance. Fluency in English and Spanish is preferred.