Front Office Clerk

JWCH Institute, Inc.; Palmdale (CA); On-site; USD 50,000 - 51,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) plan

Paid time off and holidays

Mileage reimbursement

HSA contribution

Job summary

JWCH Institute, Inc. is seeking a Front Office Clerk in Palmdale, CA. This full‑time role handles patient check‑ins, scheduling, inquiries, and insurance eligibility while delivering a welcoming experience in a healthcare setting.

You will process payments, support billing, manage records, and assist clinicians with administrative tasks, all while ensuring confidentiality and HIPAA compliance. Fluency in English and Spanish is preferred.

Qualifications

• Bilingual (English/Spanish) preferred.
• One year’s experience in a general office or medical facility.
• Typing 35 words per minute or faster.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet patients and visitors; manage check-in/out.
• Schedule appointments; ensure adherence to policies.
• Handle calls and emails; direct inquiries.
• Maintain patient records; input data accurately.
• Verify insurance eligibility; assist with inquiries.
• Process payments and collaborate on billing discrepancies.
• Monitor inventory of office supplies; place orders.
• Provide admin support to medical staff; prepare charts and referrals.
• Keep front office clean and welcoming; ensure patient comfort.
• Ensure HIPAA compliance and confidentiality.
• Log patient names and disposition in daily registers.
• Complete forms like Encounter and Certification Information.
• Electronic registration using e-healthcare system.
• Follow safety policies and participate in trainings.
• Identify and report unsafe conditions; assist with hazards.
• Use equipment safely; maintain infection control awareness.
• Participate in AIDET training annually.

Skills

Bilingual English/Spanish

Typing 35 wpm

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Tools

Next-Gen EHR

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time 100% Palmdale, CA, US

30+ days ago Requisition ID: 3446

Salary Range: $49,793.00 To $51,038.00 Annually

Position Purpose:

The Front Office Clerk for JWCH Clinic is a full‑time position under the direction of the Clinic Administrator. The Front Office Clerk is responsible for the financial screening of all clients for state certification of eligibility, reception area duties, responding to client questions, and providing directions to clients. This position the first point of contact for patients, visitors, and medical professionals, representing the facility with professionalism and empathy. This position plays an important role in ensuring a welcoming environment for patients while assisting with administrative tasks to keep operations running smoothly.

Principal Responsibilities:

• Greet patients and visitors in a courteous and welcoming manner. Manage patient check-ins and check-outs efficiently.
• Appointment Scheduling- Coordinate patient appointments, consultations, and follow-ups. Ensure scheduling accuracy and adherence to clinic policies.
• Handle incoming calls and emails, providing assistance, scheduling appointments, and directing inquiries to appropriate personnel.
• Maintain patient records, ensuring confidentiality and accuracy. Assist in data entry and record updates as necessary.
• Screen all clinic patients and verify their insurance coverage and eligibility. Assist patients with insurance‑related inquiries and documentation.
• Process patient payments, co‑payments, and insurance claims. Collaborate with billing departments to resolve billing discrepancies.
• Monitor inventory levels of office supplies and place orders as needed. Ensure adequate stock of essential items for daily operations.
• Provide administrative support to medical staff, including physicians, nurses, and technicians. Prepare patient charts, documents, and referrals as required.
• Keep the front office area clean, organized, and presentable. Ensure waiting areas are comfortable and welcoming for patients.
• Adhere to healthcare regulations, privacy laws (such as HIPAA), and organizational policies. Maintain confidentiality of patient information at all times.
• Ensure that all patients have clinic ID card, HAP or Medi‑Cal card and have signed a current General Consent Form.
• Log patient names on daily register and disposition on log sheet.
• Complete designated information on various forms such as Encounter, Certification Information and Sterilization Billing Reports in accordance with requirements.
• Ensure patient clinic/cards are stamped on all the appropriate sheets/forms.
• Ensure that Medi‑Cal card is photocopied and attach receipt to the Encounter Form.
• Responsible for contacting the Medical Records Department and/or pulling and filing charts as necessary.
• Fill out the Chart Request List for obtaining records from Medical Records, as assigned.
• Register clients electronically using the e‑healthcare System
• Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
• Participate in required safety and compliance trainings and apply learned practices in daily work activities.
• Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
• Use equipment, tools, and supplies safely and responsibly in accordance with organisational and regulatory standards.
• Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
• Participate in JWCH’s customer service training called AIDET on an annual basis.
  • Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation and Thank You) to apply in patient encounters or team discussions.
  • Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.
• Performs other duties, as assigned.

Requirements:

• Bilingual (English/Spanish) is preferred.
• One year’s experience working in a general office environment or medical facility.
• Knowledge of general office procedures.
• Typing skills at 35 words/minute.
• Experience in working with clients and staff from diverse socio-economic, ethnic, and cultural backgrounds.
• High school diploma or equivalent.
• Excellent communication and interpersonal skills with the ability to interact professionally with patients, visitors, and medical staff.
• Strong organizational abilities with attention to detail and the ability to multitask and prioritize tasks effectively in a fast‑paced environment.
• Proficient in using computers and basic software applications.
• Familiarity with electronic health records‑ Next‑Gen is preferred.
• Collaborative attitude with a willingness to support colleagues and contribute to a positive work environment.
• Compassionate and empathetic approach towards patients, recognizing their individual needs and concerns.

*All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier‑approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.