Bilingual Front Desk & Patient Services Specialist

Universal Community Health Center; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Universal Community Health Center is seeking a Front Office Receptionist to ensure smooth patient experiences and efficient administrative operations at our Los Angeles facilities.

Responsibilities include greeting patients, handling inquiries, scheduling appointments, registering patients in EMR, and verifying insurance while collecting co-pays as required. The role supports clinical staff and upholds confidentiality and accuracy in all processes.

Qualifications

• Education: High School Diploma or equivalent.
• Must have excellent phone communication and customer service skills.
• Must work well with constant interruptions and relate to patients with medical terminology and triage.
• EMR experience required and familiarity with CHDP, Medical/Medicare, PPO and related programs.

Responsibilities

• Greet patients and handle inquiries to ensure smooth clinic flow.
• Schedule appointments and direct walk-ins and emergencies per policy.
• Register patients in EMR and verify insurance information and collect payments as needed.
• Coordinate with Physicians and staff to minimize wait times and assist during emergencies.

Skills

Bilingual English/Spanish

Phone communication

Customer service

Multitasking

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Adobe Acrobat

MS Word

Excel

Job description

Universal Community Health Center is seeking a Front Office Receptionist to ensure smooth patient experiences and efficient administrative operations at our Los Angeles facilities.

Responsibilities include greeting patients, handling inquiries, scheduling appointments, registering patients in EMR, and verifying insurance while collecting co-pays as required. The role supports clinical staff and upholds confidentiality and accuracy in all processes.