Patient Access Specialist: Front Desk & Scheduling

Rockbridge Area Health Center; United States; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision

8 paid holidays

2 floating holidays

PT0 accrual starting day one

403(b) retirement option

Job summary

Rockbridge Area Health Center is seeking a Patient Access Representative to manage the front desk, verify demographics and insurance in the EHR, and collect co-pays with accuracy and confidentiality.

In this Monday–Friday, 5-day schedule, you will collaborate with clinical and billing teams to ensure smooth patient flow, HIPAA compliance, and high-quality patient service while supporting the mobile program as needed.

Qualifications

• Experience verifying patient demographics and insurance in an EHR.
• Strong attention to accuracy, timeliness, and confidentiality.
• Ability to collect co-pays and explain billing basics to patients.

Responsibilities

• Welcome patients and visitors in person and by phone.
• Verify and update patient demographics and insurance in the EHR.
• Schedule appointments to optimize provider time and room usage.
• Collect co-payments and document payments in the EHR.
• Serve as first point of contact for patient inquiries.
• Maintain HIPAA-compliant privacy and security of records.
• Collaborate with clinical, billing, and other staff to support patient flow.
• Participate in recall outreach and scheduling optimization projects.

Skills

Customer service

HIPAA compliance

EHR data entry

Scheduling

Tools

EHR software

Medical office software

Job description

Rockbridge Area Health Center is seeking a Patient Access Representative to manage the front desk, verify demographics and insurance in the EHR, and collect co-pays with accuracy and confidentiality.

In this Monday–Friday, 5-day schedule, you will collaborate with clinical and billing teams to ensure smooth patient flow, HIPAA compliance, and high-quality patient service while supporting the mobile program as needed.