Patient Access Specialist - Front Desk & Scheduling

ECU Health; Greenville (NC); On-site; USD 22,000 - 32,000; Full time

Job summary

ECU Health in Greenville, NC seeks a patient access professional to perform patient registration and insurance benefits interpretation. The role requires strong communication and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities include counseling on benefits, maintaining medical terminology, and ensuring accurate demographic and scheduling data entry. Onsite work and knowledge of payer requirements are preferred, with Epic Cadence familiarity a plus.

Qualifications

• High school diploma or GED required.
• Associate degree preferred; bachelor’s degree preferred.
• 2 years of customer service experience required.
• 1–2 years of registration and/or billing experience in healthcare preferred.
• Excellent communication, detail orientation, organization, and multitasking skills.
• Basic computer skills.

Responsibilities

• Perform patient registration.
• Provide insurance benefits interpretation and counseling.
• Maintain medical terminology skills and knowledge of payer regulations.
• Handle patient and customer relations.
• Complete other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Basic computer skills

Education

High School or GED

Associate Degree

Bachelors Degree

Tools

Epic Cadence

Microsoft Office

Job description

ECU Health in Greenville, NC seeks a patient access professional to perform patient registration and insurance benefits interpretation. The role requires strong communication and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities include counseling on benefits, maintaining medical terminology, and ensuring accurate demographic and scheduling data entry. Onsite work and knowledge of payer requirements are preferred, with Epic Cadence familiarity a plus.