Patient Access & Benefits Counselor (Day Shift, FT)

ECU Health; Greenville (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

ECU Health is seeking a patient access representative to register patients and interpret insurance benefits in a busy healthcare setting in North Carolina. You will assist patients with check-in, verify demographics, and provide clear information on coverage and costs.

The role requires strong communication, accuracy, and the ability to navigate payer regulations. Day shifts with full-time schedule; previous registration/billing experience is preferred.

Qualifications

• High School or GED or higher required.
• Associate degree preferred.
• Bachelor's degree preferred.
• 2 years customer service experience required.
• 1–2 years registration and/or billing experience in healthcare preferred.
• Excellent written and verbal communication, detail orientation, organization, and multitasking skills required.
• Basic computer skills.

Responsibilities

• Performs patient registration.
• Provides insurance benefits interpretation and counseling.
• Maintains medical terminology skills and knowledge of third party payer regulations.
• Performs patient and customer relations.
• Completes other duties as assigned.

Skills

Customer service

Communication

Detail oriented

Multitasking

Basic computer skills

Registration experience

Education

High School Diploma

Associate degree (preferred)

Bachelor's degree (preferred)

Tools

Billing software

Job description

ECU Health is seeking a patient access representative to register patients and interpret insurance benefits in a busy healthcare setting in North Carolina. You will assist patients with check-in, verify demographics, and provide clear information on coverage and costs.

The role requires strong communication, accuracy, and the ability to navigate payer regulations. Day shifts with full-time schedule; previous registration/billing experience is preferred.