Patient Access Specialist – Front Desk & Scheduling

Baptist Health; Frankfort (KY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Retirement with Company Match

Generous Paid Time Off

Short/Long Term Disability

Job summary

Baptist Health in Kentucky seeks a Patient Access representative for BHMG Specialty Clinics to perform front desk duties, greet patients, verify demographics and insurance, register patients, obtain signatures, determine out-of-pocket costs, collect payments, and provide financial counseling as needed.

This role emphasizes accuracy, customer service, and clerical skills in a multi-disciplinary medical office setting.

Qualifications

• High school diploma or equivalent required.
• Computer skills required.
• Clerical experience in the medical office setting preferred.
• Other education preferred.

Responsibilities

• Greet patients and visitors at the point of service.
• Verify patients’ demographic and insurance information.
• Register patients and obtain necessary signatures.
• Determine out-of-pocket expenses and collect payments as appropriate.
• Provide financial counseling when needed.
• Schedule appointments and manage patient flow.
• Operate switchboard and manage basic medical records.
• Maintain accuracy and deliver excellent customer service.

Skills

Customer service

Clerical skills

Accuracy

Education

High school diploma or equivalent

Other education preferred

Tools

Computer skills

Job description

Baptist Health in Kentucky seeks a Patient Access representative for BHMG Specialty Clinics to perform front desk duties, greet patients, verify demographics and insurance, register patients, obtain signatures, determine out-of-pocket costs, collect payments, and provide financial counseling as needed.

This role emphasizes accuracy, customer service, and clerical skills in a multi-disciplinary medical office setting.