Patient Access Specialist - Front Desk & Scheduling

BJC HealthCare; Florissant (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan with match

Tuition Assistance

Paid Time Off

Disability insurance

Adoption assistance

Job summary

BJC HealthCare, a major nonprofit health system in Missouri, seeks a Patient Access Representative to be the first point of contact for patients. You will register patients, verify insurance, schedule appointments, and explain financial responsibilities with care and accuracy, while upholding HIPAA and MSP guidelines across multiple hospital systems.

Ideal candidates demonstrate exceptional communication, attention to detail, and empathy for patients and families in a fast-paced environment.

Qualifications

• Must display high level of customer service and empathy.
• Experience with hospital registration, scheduling, and insurance verification is beneficial.
• Familiarity with HIPAA and healthcare regulations is required.

Responsibilities

• Register patients and schedule appointments within multiple BJC systems.
• Verify insurance and collect necessary information to ensure accurate billing.
• Provide preparation instructions and educate patients on financial responsibilities.

Skills

Customer service

Communication skills

Attention to detail

Emotional intelligence

Education

High School Diploma or GED

Associate's Degree

Job description

BJC HealthCare, a major nonprofit health system in Missouri, seeks a Patient Access Representative to be the first point of contact for patients. You will register patients, verify insurance, schedule appointments, and explain financial responsibilities with care and accuracy, while upholding HIPAA and MSP guidelines across multiple hospital systems.

Ideal candidates demonstrate exceptional communication, attention to detail, and empathy for patients and families in a fast-paced environment.