Patient Access Rep I

BJC HealthCare; United States; Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Remote work

Job summary

BJC HealthCare is seeking a Patient Access Representative for a remote role in the United States. You will be the first point of contact, handling hospital registration, scheduling, insurance verification, and upfront financial communication.

Must possess a High School Diploma or GED; no prior experience required, though knowledge of insurance guidelines and HIPAA is beneficial. The position emphasizes compassionate service, attention to detail, and accurate data entry to support hospital

Qualifications

• Must have High School Diploma or GED.
• CHAA certification or experience in patient access is a plus.
• No prior experience required; hospital environment familiarity is helpful.

Responsibilities

• Register patients and schedule appointments within BJC systems.
• Verify insurance details and collect required patient information.
• Provide clear instructions on finances and collect applicable patient payments.
• Ensure compliance with HIPAA, MSP, and related policies and maintain accurate MPI records.

Skills

Customer service

Communication

Attention to detail

Education

High School Diploma or GED

Job description

Remote

Pay Range: $17.25 – $22.33 / hour (Salary or hourly rate is based on job qualifications and relevant work experience)

Role Purpose

The Patient Access Representative is often the first point of contact for our patients and therefore must represent BJC with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, vision, values, and BJC service standards. The Patient Access Representative will facilitate all components of the patients' entrance into any BJC facility. This position will require a high level of emotional intelligence, professionalism and ability to make a personal connection. The patient experiences vary broadly based on their medical needs and acuity. This position highly impacts the ability to maximize the level of reimbursements and prevention of denials by accurate collection of demographics and insurance information, benefit verification and point of service collection. Selecting the correct patient from the master person index (MPI) is critical to patient safety. This team member must possess a friendly demeanor, exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state, and accreditation agencies.

Responsibilities

Utilize critical thinking skills to problem solve a variety of situations, anticipating patients' needs and being able to respond to them. Communicate in a professional, positive, and patient-focused manner with all patients, families, and co-workers whether in-person, over the computer or by phone. This responsibility is critical to ensure positive patient experience, maximize reimbursements, and minimize denials and avoidable write-offs, and ensuring that we are maintaining the integrity of the patients clinical, financial, and billing record by correctly selecting the precise Master Patient Index (MPI).

The responsibilities of this position include hospital registration and scheduling within multiple BJC systems. Assures proper patient identification, registers, schedules, verifies insurance, scans and retrieves documents within multiple BJC systems. Validates that the order is complete, signed by the ordering provider, and the correct test is ordered. The attention to detail is essential to ensure accurate patient records. Strong communication skills are necessary in order to provide the patient with preparation instructions for each scheduled procedure, education on financial responsibilities and collection of applicable patient payments.

In order to comply with complex regulatory guidelines, must be able to understand, articulate and enforce hospital compliance with Medicare Secondary Payer (MSP), HIPAA Privacy Standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, JCAHO Requirements.Each patient completes HIPAA acknowledgement.

BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

Minimum Requirements

• Education: High School Diploma or GED
• Experience: No Experience
• Preferred Requirements: Experience <2 years
• Supervisor Experience: No Experience
• Licenses & Certifications: CHAA