Patient Access Specialist: Front Desk Registration Billing

Community Health Network; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Network is seeking an Associate Patient Access Representative (APAR) to serve as the first point of contact for visitors, handling customer service, patient registration, and financial clearance.

The role includes check-ins, scheduling, payment collection, insurance verification, and compliance management to prepare patients administratively and financially for their visits.

Qualifications

• High School Diploma or GED required.
• 1+ years experience in healthcare office setting and/or customer service preferred.
• Registration/Admissions: proficient in inpatient, outpatient, and emergency admits.
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable.
• Ability to monitor and perform all patient hospital and/or ambulatory movement.
• Verifies CMS standards and communicates coverage/eligibility information to the patient.
• Accurately enters patient demographics, insurance, and financial information.

Responsibilities

• Handle front-office duties including registrations and admissions.
• Process check-ins, scheduling, and payment collection.
• Verify insurance coverage and financial clearance for visits.
• Ensure accurate electronic health record documentation and CMS compliance.

Skills

Customer service

Registration

Insurance verification

EPIC

Education

High School Diploma or GED

Tools

EPIC

Job description

Community Health Network is seeking an Associate Patient Access Representative (APAR) to serve as the first point of contact for visitors, handling customer service, patient registration, and financial clearance.

The role includes check-ins, scheduling, payment collection, insurance verification, and compliance management to prepare patients administratively and financially for their visits.