Patient Access Specialist: Check-In, Scheduling & Insurance

Community Health Network; Fishers (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Network is seeking an Associate Patient Access Representative (APAR) to be the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management.

The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Qualifications

• High School Diploma or GED (Required).
• 1+ years in healthcare office setting and/or strong customer service background (Preferred).
• Registration/Admissions: proficient in inpatient, outpatient, and emergency admits.

Responsibilities

• Handle front-office and back-office tasks across the network.
• Register patients and manage admissions, discharges, and transfers timely.
• Monitor patient hospital and ambulatory movement.
• Pre-register scheduled patients using the EPIC work queue.
• Verify CMS coverage/eligibility information and gather patient demographics and financial data.
• Ensure completeness and accuracy of the electronic health record (EHR).

Skills

Customer service

Registration/Admissions

CMS/Regulatory knowledge

Education

High School Diploma or GED

Tools

EPIC

Job description

Community Health Network is seeking an Associate Patient Access Representative (APAR) to be the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management.

The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.