Patient Access Associate – Centralized Scheduling

Community Health Network; Fairwood Hills (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Network is seeking an Associate Patient Access Representative (APAR) to be the first contact for visitors, handling patient registration, scheduling, and financial clearance. This role involves check-ins, insurance verification, and compliance management to prepare patients administratively and financially for visits.

Ideal candidates have a high school diploma or GED, with 1+ years in healthcare or customer service preferred.

Qualifications

• High School Diploma or GED required.
• 1+ years experience in healthcare office setting and/or strong customer service background preferred.
• Registration/Admissions: proficient in inpatient, outpatient, and emergency admits.

Responsibilities

• Handle front-office and back-office tasks across the network.
• Assist with check-ins, scheduling, and payment collection.
• Verify insurance and medical necessity per CMS standards.
• Ensure complete and accurate patient demographics, insurance, and financial information.
• Gathers and verifies confidential health and financial information from patients and ensures payment for services.

Skills

Customer service

Registration/Admissions

CMS standards

EPIC software

Data entry accuracy

Education

High School Diploma or GED

Tools

EPIC

Job description

Community Health Network is seeking an Associate Patient Access Representative (APAR) to be the first contact for visitors, handling patient registration, scheduling, and financial clearance. This role involves check-ins, insurance verification, and compliance management to prepare patients administratively and financially for visits.

Ideal candidates have a high school diploma or GED, with 1+ years in healthcare or customer service preferred.