Patient Access Specialist: Front Desk & Registration

Banner Health; Susanville (CA); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

403(b)

Tuition aid

Life insurance

Job summary

Banner Health is seeking a Patient Access Specialist in Susanville, CA. This role focuses on welcoming patients, verifying demographics and insurance, and guiding registration with a patient-first approach.

The position supports fast-paced environments, emphasizes clear communication, and trains new staff in patient access workflows, while coordinating with care teams to improve patient flow.

Qualifications

• High school diploma/GED is required.
• Customer service experience or knowledge of patient financial services preferred.
• Ability to manage multiple tasks in a fast-paced healthcare setting.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Verify patient demographics and input into the EHR accurately.
• Verify insurance benefits and authorizations to minimize denials.
• Provide financial counseling and discuss payment options with patients.
• Assist with registration, scheduling, and patient flow.
• Deliver excellent customer service in a high-volume hospital setting.
• Maintain accurate documentation and ensure compliance.

Skills

Customer service

Communication skills

Attention to detail

Tech-savvy

Problem solving

Front-office experience

Education

High school diploma/GED

Tools

EHR systems

Job description

Banner Health is seeking a Patient Access Specialist in Susanville, CA. This role focuses on welcoming patients, verifying demographics and insurance, and guiding registration with a patient-first approach.

The position supports fast-paced environments, emphasizes clear communication, and trains new staff in patient access workflows, while coordinating with care teams to improve patient flow.