Compassionate Patient Access & Scheduling Specialist

Banner Health; Susanville (CA); On-site; USD 72,094,000 - 98,082,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

403(b)

Tuition assistance

Pet insurance

Wellness plans

ID theft protection

Life insurance

Job summary

Banner Health in Susanville, California, seeks a patient access representative to schedule outpatient and inpatient services, verify insurance, and secure registrations with accuracy and care.

The role involves collecting patient liability, offering financial counseling, and ensuring compliant documentation while collaborating with clinical teams to optimize patient flow. A strong emphasis is placed on communication and multitasking in a fast-paced healthcare setting.

Qualifications

• High school diploma or GED required.
• Two years in medical office operations as a registration representative/auditor or healthcare insurance/billing experience.
• Must be detail oriented and able to manage priorities.
• Must maintain high productivity with minimal errors.
• Advanced abilities in common office software and data entry.

Responsibilities

• Greet patients, verify insurance, and complete registration quickly and compassionately.
• Collect patient financial liability and assist with financial counseling.
• Ensure documentation is accurate, secure, and compliant.
• Collaborate with clinical teams to improve patient flow and satisfaction.
• Schedule in computerized systems and manage patient records and estimates.
• Explain insurance benefits and assist with payment plans as needed.

Skills

Communication skills

Detail oriented

Organizational skills

Multitasking

Education

High school diploma

Associate’s degree or equivalent (Business Management)

Tools

CRCR certification

CHAA certification

Job description

Banner Health in Susanville, California, seeks a patient access representative to schedule outpatient and inpatient services, verify insurance, and secure registrations with accuracy and care.

The role involves collecting patient liability, offering financial counseling, and ensuring compliant documentation while collaborating with clinical teams to optimize patient flow. A strong emphasis is placed on communication and multitasking in a fast-paced healthcare setting.