Patient Access Specialist — Front Desk & PBX (FT Days)

Citizens Memorial Hospital; Bolivar (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Annual merit increases

Employee wellness program

Job summary

Citizens Memorial Hospital in Bolivar, Missouri seeks a Patient Access PBX Representative to join our Patient Access Department. This role serves as the first point of contact, handling calls and gathering patient information to ensure accurate records and a friendly patient experience.

The position is full-time, dayshift, four 10-hour shifts, and requires compassion and basic medical terminology knowledge to support patients, visitors, and staff across the hospital.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Customer service experience- minimum of 1 year.
• Skills: Preferred knowledge of medical terminology.

Responsibilities

• Answering and routing all incoming calls.
• Assisting with patient information requests.
• Serving as the first point of contact for patients, visitors, physicians, staff by providing exceptional customer service while operating the hospital’s phone system.
• Ensuring all calls are handled promptly and professionally.
• Responding to emergency communication procedures.

Skills

Customer service

Medical terminology

Education

High school diploma or equivalent

Job description

Citizens Memorial Hospital in Bolivar, Missouri seeks a Patient Access PBX Representative to join our Patient Access Department. This role serves as the first point of contact, handling calls and gathering patient information to ensure accurate records and a friendly patient experience.

The position is full-time, dayshift, four 10-hour shifts, and requires compassion and basic medical terminology knowledge to support patients, visitors, and staff across the hospital.